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Zara says it’s time its largest market pays for online returns

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Inditex SA, the owner of fast fashion chain Zara, will start charging Spanish shoppers for returning items bought online, mirroring a strategy it had previously rolled out in most of its other markets.

Customers in Spain will now have to pay €1.95 to return an order, unless they take it to a brick-and-mortar shop or third-party drop-off points where returns remain free.

The fee applies for all Inditex brands, which include Pull & Bear and Massimo Dutti, according to a company spokesperson.

The A Coruna, Spain based-firm, the world's biggest clothing chain, had started charging for returns in the earlier part of 2022 in countries where it has a smaller presence than in Spain, including the UK, France and the US.

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