Gene's Better Call Saul phone call to Kim could've gone better. What might've happened, and why does Gene smash up that unsuspecting phone booth. After five-and-a-half seasons, Better Call Saul is finally tackling Kim Wexler's whereabouts circa Breaking Bad. First, «Fun & Games» revealed she and Jimmy broke up due to Howard's murder, and their separation meant Rhea Seehorn's character skipped town years before her ex-husband met Walter White and Jesse Pinkman.
Better Call Saul season 6, episode 11 then catches up with «Gene Takavic» on the date he asked Francesca to call him from New Mexico. After hearing all about the DEA's movements, Jesse's car, and the glorious liberation of one Huell Babineaux, Francesca tells Gene about a call she received from Kim. Evidently learning about her ex-husband's involvement in the Heisenberg case via news reports, Kim wanted to check on Francesca, knowing she was working as Saul Goodman's assistant. Hearing about Kim's call (and how she asked if he was okay) inspires Gene to pick up the phone himself...
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Perhaps thanks to Mike Ehrmantraut's investigative nous, Gene already knows that Kim works at Palm Coast Sprinklers in Florida (not as a lawyer, one would assume). He contacts the company through an operator, asks for Kim Wexler, then shares an animated conversation with someone on the other end. Better Call Saul deliberately muffles the dialogue with traffic noise, leaving the audience guessing as to how the exchange actually played out.
Better Call Saul has kept Kim Wexler's fate hidden for so long, the audience can't help but feel as nervous as Gene when that phone starts ringing. By quickly pulling back and obscuring the
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