Valve Opens Steam Deck Repair Centers

pcmag.com:

Valve has brought its Steam Deck repair centers online.

"If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers," the company says(Opens in a new window). "Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you."

Valve says that repairs covered by the Steam Deck's warranty will be offered at no cost to the consumer. Problems that aren't covered by the device's warranty can still be fixed at these centers, the company says, but people are expected to pay for these repairs to their Steam Deck.

"This out-of-warranty repair service is completely optional," Valve says, "and you can ask for your device back if you prefer." That way Steam Deck owners can attempt to fix the problems themselves, reach out to other technicians, or send the device to the repair center at a later date.

Being able to send a Steam Deck out for repairs should provide some comfort to people who have received their devices but aren't comfortable using the iFixit kits to fix problems themselves. (Especially since new orders still aren't shipping until at least the fourth quarter of 2022.)

"We're glad to get this service up and running - most folks won't ever need to use it," Valve says, "but for those of you that do, we want to make sure you're taken care of." All these Steam Deck owners have to do is reach out to the company's support staff via Steam(Opens in a new window).

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