Ubisoft clarifies it does not delete inactive accounts that have purchased games after its policy came under question

pcgamer.com:

After its policies were called into question over the weekend, a Ubisoft spokesperson tells PC Gamer that the company does not delete inactive accounts with purchased games.

With an account deletion notice as proof, an anti-DRM advocate recently alleged on Twitter that Ubisoft will delete inactive accounts, games and all, if they go untouched for too long. The official Ubisoft Support Twitter account did nothing to change that perception when it said «we certainly do not want you to lose access to your games» in a reply to the tweet. Ubisoft's support website also didn't mention that accounts with games attached to them were exempt from deletion, saying simply that Ubisoft may «close long-term inactive accounts» to maintain its database. 

Naturally, all this suggested to us that Ubisoft really was deleting inactive accounts with games tied to them, but the company now says that isn't the case. That Ubisoft Support page has been updated to read: «Accounts tied to an active Ubisoft subscription, or PC games that have been purchased from the Ubisoft store, are not eligible for deletion.»

It remains unclear why Ubisoft Support, when responding on Twitter, did not immediately deny the initial allegation that inactive accounts with purchased games were liable to be suspended and then deleted for inactivity. Ubisoft's full statement on the matter is as follows:

"For many years now, we have implemented our account deletion process in compliance with the requirements of the GDPR (Article 5.1.e on the obligation to limit the data retention period). Our policies are aligned with legal requirements and with the standards of the industry. This measure also acts as a protection for our players against fraud.

Account deletion follows