The Last of Us Part 1 damaged Firefly Editions will not be replaced or refunded by Sony
Sony is reportedly refusing to replace The Last of Us Part 1 Firefly Editions that have been damaged during shipping, even though the pricey collector's edition was only available from the company's own PlayStation Direct store.
The Last of Us Part 1 special edition features a steel case, the first four comics in the American Dreams series, as well as a bunch of in-game skins and boosts.
Given that the Firefly Edition costs $99.99 while the standard version of the game is $69.99, you'd expect that the limited collector's edition would have been securely shipped - especially as it's all sent out in a cardboard presentation pack - but dozens of players have taken to social media to complain about the quality of the packaging.
"Mine was pretty beat up too," said one player, responding to a Reddit thread that shows the state of two packages. "All four corners were damaged, and the plastic holding the comics was torn on one corner which caused the bottom part of the spines to get a bit damaged. I doubt they’ll fix it."
"There's no replacements," complained one user (opens in new tab) on the game's subreddit community. "They're giving bullshit 20% off another game on their store. So essentially thanks for spending money! Now spend more money!"
Very similar for me. Mine the flap of the envelope literally could not even reach the other side, so they stuck it directly on the box top itself, tons of nasty residue from that even ignoring all the actual damage otherwise. Very poor experience from PlayStation Direct. pic.twitter.com/hvPFpuqw7ySeptember 2, 2022
The fact that the Firefly Edition was a PlayStation Direct exclusive has further compounded the issue, with some players saying that they'd rather have picked up the
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