While it is not technically a part of a CEO's job description, top executives at any video game publisher need to stay tuned with fan reception to the company's products. A single comment can be the catalyst to bring an entire fanbase crashing down upon an executive's social media, as is currently demonstrated with Take-Two Interactive CEO Strauss Zelnick.
Back in 2021, Take-Two released Grand Theft Auto: The Trilogy - The Definitive Edition to widespread critic and fan backlash. The remastered collection still suffers from numerous technical problems and lacks the original licensed music from the initial releases.
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The unpolished and clearly unfinished Grand Theft Auto: The Trilogy - The Definitive Edition collection was acknowledged by Zelnick in a recent interview with Jim Cramer of CNBC, but not in a way fans would have liked to hear. Zelnick claimed in the interview that the collection launched with a "glitch" and quickly claims the issues have since been resolved, essentially dismissing the ongoing calls for change from many fans. Those who have been pointing out the ongoing problems with the remasters are upset, with so many of them flooding Zelnick's social media pages that he locked his Twitter account. No matter how out of touch his comment may have been, however, a harassment wave is a completely inappropriate response.
Considering the context, Zelnick's comment was most likely intentionally light and de-emphasized the most disappointing elements of Grand Theft Auto: The Trilogy. As the CEO of a major corporation, it is incredibly unlikely that he would not have at least some idea of the reaction to the collection's
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