Sony blames ‘technical error’ for PS Plus users charged to upgrade discounted subscriptions
Sony Interactive Entertainment has claimed a “technical error” was to blame for charges made to PlayStation Plus users in Asia, who had previously purchased discounted memberships.
The company’s revamped PlayStation Plus service began rolling out in Asia this week with some unwelcome surprises for many customers.
Chief among the complaints levelled at Sony was that users who had previously purchased PlayStation Plus subscriptions at a discounted price were being charged extra to upgrade to a different service tier, wiping out any previous savings they had made buying reduced cost memberships.
Sony has been heavily criticised for a lack of communication on the subject since the revamped PS Plus service began rolling out earlier this week.
On Wednesday it publicly acknowledged the problem and, while stopping short of apologising for the issue, it thanked users for their patience while the company addressed it.
“Due to a technical error, players in Asia who have previously purchased a PlayStation Plus membership at a discount have been incorrectly charged for their upgrade pricing,” Sony claimed.
“This error has been fixed and impacted players will receive a credit. We thank you for your patience.”
Notice: To display this embed please allow the use of Functional Cookies in Cookie Preferences.
Earlier on Wednesday, an alleged email from Sony’s Hong Kong support team was circulated online, claiming to show it acknowledging the charges as an official policy.
If accurate, the email could suggest that SIE has actually walked back on the policy following criticism, or that its Hong Kong support team believed an error was intentional.
It remains to be seen whether Sony will address another complaint with the current upgrade options, which
Read more on videogameschronicle.com
