Some GameStop Stores Are Having Problems Fulfilling Pre-Orders
GameStop employees are facing a new problem that’s making it difficult to fulfill pre-orders. In general, racking up pre-orders is one of the key metrics that employees are graded on, but an unfortunate new development has left a number of GameStop stores struggling to make good on those orders, often receiving pre-ordered games late or not at all.
Kotaku reports that the GameStop subreddit has seen several complaints this week from employees dealing with system issues ranging from inventory searches getting messed up to pre-order histories being completely erased before shipments arrive. A few employees told the publication that the fiasco stems from a SAP software conversion that started earlier this summer. While it was meant to merge multiple sales and logistics databases and presumably streamline GameStop’s back-end workflow, it has instead created new problems for GameStop's employees.
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This has led to stores not having enough copies of certain games and collector’s items for people who’ve already put money down on pre-orders, resulting in upset customers and a few instances of pre-orders being canceled at GameStop. Adding to the frustration is that, according to one employee, they can only refund canceled pre-orders with store credit after a month, regardless of whether a customer paid money or not.
Games that employees say have been affected by this pre-order fiasco include NBA 2K23, one of the year’s biggest sports games, as well as JoJo’s Bizarre Adventure: All-Star Battle R and Teenage Mutant Ninja Turtles: The Cowabunga Collection. Things have been especially hard-hitting for more niche games like Made in Abyss: Binary Star Falling Into Darkness and The Legend of Heroes:
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