Nintendo Switch Joy-Con Drift Repair Center Was Inundated With Requests
When the Nintendo Switch launched in March 2017, it was an immediate success. In February 2022, the Nintendo Switch reached 100 million sales, passing the Nintendo Wii and earning the distinction of being one of the top five bestselling consoles of all time. Despite the positive reception and impressive sales milestones, however, one persistent issue has somewhat tarnished the reputation of the portable console.
Shortly after the Nintendo Switch debuted, reports began popping up about Joy-Con drift, which causes the controllers to register inputs even when there are none. This is a frustrating issue that many players have experienced that causes characters, vehicles, or targeting reticles to move in undesired directions. The problem became so prevalent that over the years several class-action lawsuits have been filed against Nintendo for Joy-Con drift issues.
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Nintendo quickly responded to customer complaints about their Joy-Con not behaving correctly. Gamers can send in their console to have the controllers repaired for free, even outside of warranty, and this work is contracted to third-party repair centers. Those living on the eastern side of the United States will likely have their Joy-Con serviced by a company called United Radio in New York, and now a former shop supervisor has spoken with Kotaku to reveal some of what goes on behind the scenes.
According to the former United Radio supervisor, the number of Joy-Con needing repairs was overwhelming, with hundreds arriving every day. In the first year after the Nintendo Switch launched, customers who sent in their controllers received brand new replacements. In 2018, however, United Radio started having to fix each
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