Newegg Incorporates ChatGPT Into Its PC Builder & Online Shopping Experience For Customer Peace Of Mind

wccftech.com:

Newegg, one of the leading global online electronics retailers, reveals that the company is utilizing the popular AI ChatGPT on its website to increase consumers' overall online shopping experience. ChatGPT will be used for the company's PC Builder tool, text content, customer service, creating subject email lines for consumers, and search engine optimization (SEO).

ChatGPT has introduced four months ago and has been an essential topic of conversation regarding generative pre-trained transformer artificial intelligence. The program, which has grown in popularity and overall intelligence in the last several months, has seen use in several situations, whether it be customer service, writing articles or reports, and even writing code for programmers.

Now, Newegg feels that the company can use the powers of ChatGPT to assist consumers with choosing the right parts and information and direct customers to the information they request by using the AI source.

We’re always evaluating our e-commerce technology to ensure we’re providing the best customer experience. Through testing, we’ve proven that ChatGPT has a practical use for Newegg based on the added quality and efficiency it creates. We deployed ChatGPT to improve content both on-site and off-site to help customers find what they want and elevate their experience. AI doesn’t replace employees, but it adds resources so employees are available to handle more complex projects. We’re still in the early phases of AI but the benefits for e-commerce may be substantial.

Our customers are among the population’s most knowledgeable regarding the latest technology because they assemble often complex tech products. Customers should expect Newegg to deploy the most advanced technology for