Microsoft To Eventually Stop Billing Dormant Xbox Live Gold And Game Pass Subscriptions
gamespot.comMicrosoft could save you some money if you have a dormant Xbox Live Gold or Game Pass subscription and forget to cancel your membership. Well, at least if you're in the UK for now.
The company has announced this new measure as per a voluntary agreement with the UK’s Competitions and Market Authority (CMA). The CMA has been actively investigating auto-renewal subscriptions for all major gaming platforms since 2019, though neither Sony nor Nintendo has publicly committed to any changes to their services.
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Microsoft will begin reaching out to those subscribed to Xbox Live Gold or Game Pass who haven’t used the service in at least one year. It will inform customers how to opt-out of future payments, and those who continue to pay but not use their subscription for another full year (24 total months) will automatically have their service canceled for them.
In addition to these changes, Microsoft has agreed to provide better information about auto-renewing subscriptions, including clearer details regarding the frequency in which services are re-upped and how to receive a refund for accidental renewals.
The CMA appears happy with Microsoft’s decision and remains hopeful that other companies will follow suit. “Other companies offering memberships and subscriptions that auto-renew should take note, and review their practices to ensure they comply with consumer protection law” Executive Director of Enforcement Michael Grenfell shared in a statement on the matter.
Microsoft’s
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