Lots of Lost Ark players are losing out on a 'premium account benefit' they purchased

pcgamer.com:

It's safe to say Lost Ark's launch has exceeded the expectations of both publisher Amazon and developer Smilegate, to the point where it's causing some major problems. We've already reported on the massive server queues players are having to wade through to get onto the game. But there's another, less reported issue that is also impacting player experiences, and it all surrounds a feature of the game known as Crystalline Aura.

Crystalline Aura is described by the Lost Ark team as a 'premium account benefit' that players can purchase with Blue Crystals, one of several in-game currencies in Lost Ark. Blue Crystals can be acquired either with in-game-earned gold at Lost Ark's currency exchange, or through buying the Lost Ark store with Royal Crystals, which are paid for with real money.

When activated, Crystalline Aura provides a bunch of bonuses. It gives you 50% off using the game's Ocean Liners, halves the cooldown period of your Song of Return, reduces the time it takes to resolve actions at your Stronghold, and a bunch of other things. You can read the full list of bonuses below:

All resulting effects from activating the Aura last for 30 days. At least, they're supposed to. Many players are reporting that their Crystalline Aura is vanishing before the 30 days period expires. A post on the Lost Ark forums titled «My Crystalline Aura is gone!» currently has almost over 1800 replies, most of which are players claiming to have encountered this issue. 

The problem, which started before the official launch, is still ongoing. «I lost my 30 day aura that I activated about 2 days ago,» posted user D0nkih0te on February 22, while user Mazt says «This is the 2nd time this has happened. Last one was 3 days ago. Got it back for 1-2