Lost Ark's head start period is supposed to be live now, but as pointed out by both players and the official Lost Ark Twitter account, that's not exactly the case.
Players who have purchased one of the game's Founder's Packs on Steam are supposed to get a three-day head start ahead of the game's official, free-to-play launch on February 11. But it seems there's currently an issue with being able to download the game, with users getting «connection time out» errors. GameSpot has independently confirmed the issue, which seems to occur even if you've pre-installed the game prior to the head start launch.
Thank you for the reports regarding game downloads timing on Steam. Steam is aware of it and is actively looking into the issue and we will update players as soon as we have additional information.
The official Lost Ark Twitter has confirmed the issue and is working with Steam to resolve the problem. The account will offer updates as they become available.
In the meantime, players on the game's subreddit are not taking the launch woes well.
The game is currently doing huge numbers on Twitch, as player are patiently waiting for the chance to log in and play. Amazon is celebrating Lost Ark's launch in a number of ways, including a Twitch competition where streamers are competing to conquer the game's challenges and unlock in-game rewards for their viewers.
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