Business Choice 2022: Video Conferencing Software
It's hard to find anyone who hasn't been on a video conference meeting for work in the last two years. In fact, most people have multiple such meetings per week (or even per day) to make up for all that time we don't get to spend together in the office, sharing ideas, camaraderie, and germs.
Video conferencing services have become an everyday part of life, so we decided to ask the PCMag audience about their favorite office tools for staying face-to-face, yet without getting in each others' faces. The answer below probably won't surprise anyone, especially those of us using the verb-form of the vendor named below.
Do you go to online video meetings, or do you simply Zoom? For many people, Zoom Meetings is now part of everyday life. It became a major player in video conferencing when the pandemic broke out in 2020. That's reflected in the vast majority of our readers rating Zoom Meetings. What's more, they give it top marks when it comes to both overall satisfaction (8.4 out of 10) and in likelihood to recommend it (8.5).
Zoom is either the top brand or tied for the top in all but three of our drill-down categories. People find Zoom lacking when it comes to mobile support (get to work on improving those apps, Zoom). Many think that Microsoft Teams—arguably Zoom's biggest direct competitor in the office—does better when it comes to offering meeting recordings and automatic transcriptions of what was said. Microsoft's service also ties with Zoom on cost/value (8.2), hosting meetings (8.6), and text chat options (8.4).
Zoom's major strengths are its reliability (that 8.7 indicates serious up-time) and the ability to easily join a meeting (8.8), something anyone who's had trouble logging into a video chat knows well. All too
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