Business Choice 2022: The Project Management and CRM Brands You Like Best

pcmag.com:

The days of relying on a bulletin board to get your staff on the same page, or a personal Rolodex on every desk for contact management, are long gone. To keep the office in sync and on task, you need solid tools for project management, collaboration, and task tracking. Plus, customer relationship management (CRM) services and software can take you from juggling a few contacts to building true connections with customers.

But both categories can be hard to select from, and the software can be expensive to set up. Choosing the right tool the first time is essential. That’s why we've asked our savvy readers to share the brands they would recommend. Our winners should be on your short list.

This is our first ever survey around project management, but as in many of our past Business Choice surveys, it’s not surprising to see that the biggest names don’t always get the highest scores. In this case, the most-used service among PCMag readers is Microsoft Project, which in our own review we note as powerful, but only ideal for the right kind of office setup (such as having a certified project manager on staff to run it). Perhaps that’s why Celoxis is the clear winner.

Celoxis targets medium to large organizations, and our review finds it to be an excellent value and simple to use. Our readers concur; giving it high scores for cost/value (8.3) and ease of use (8.3). Of course, it does well in overall satisfaction at 7.8 (out of a range of 0 to 10, with 10 as the best), which combines with a high recommendation likelihood of 8.0, placing it at the top. Celoxis manages the top or a tie score in every subcategory in which it had enough responses to be eligible. (Lack of responses means we aren't able to score it on features like