8 Tips for Choosing a Business VoIP Service for Your SMB
Business-grade voice-over-IP (VoIP) providers are a popular choice among small businesses and startups, especially now that the COVID-19 pandemic has accelerated the cultural shit to hybrid work. VoIP excels at replicating the functionality of a big business PBX for a fraction of the money, with per-user monthly billing in most cases. But it's also a great option for remote workers who need the same communications capabilities they once had in the office. On top of that, you get a whole new landscape of flexibility because your phone calls are now data. Throw in the various file-sharing, messaging, and even video-conferencing features and VoIP becomes even more essential for businesses.
The versatility of VoIP solutions means they can be integrated with other systems, like your customer relationship management (CRM) or help desk system. These integrations can help you mine your call logs for new insights into how your customers are feeling about your business and what demographics make up your core audience. Eminently versatile, VoIP services offer a wealth of features for business users to consider, but what balance of features and pricing should you be looking for?
If you've decided to upgrade to a VoIP service but you're wondering where to start, the short answer is: Move slowly, do your homework, and don't make cost the only consideration. There are many amazing business VoIP systems out there, but each one has a different set of features and a different pricing structure, which can make choosing difficult. RingCentral MVP is one of our Editors' Choice picks from our most recent roundup, but that doesn't mean there aren't other excellent choices. In fact, other systems might focus on different capabilities,
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