Samsung Galaxy Buds FE reportedly exploded while in use, leaving the user with permanent hearing loss. A user, who is now seeking help, shared his story on Samsung's Turkish forum, which is gaining attention from publications around the globe.
According to the post, the user bought the new Samsung Galaxy Buds FE to use with his Galaxy S23 Ultra. The earbuds came with a 36% charge in the box, and he didn't even charge them once.
He claims that his girlfriend borrowed the Galaxy Buds FE and put them on to give them a try. In an unfortunate incident, the earbuds exploded in her ear, resulting in permanent hearing loss.
The user even shared images of the earbud that exploded, on the Samsung forum. Also read: Huawei Mate XT, world's first triple-screen foldable phone may launch globally- Here's everything we know so far After contacting Samsung, the user took the exploded Galaxy Buds FE to a Samsung service centre in Cemalpasa, Adana. “When they saw the headphones, they were shocked and apologised, but that's where the problem started.
Two days later, they called and stated in the report that the headphones had not exploded, only deformed, and offered us a new pair of the same model as a goodwill gesture,” he said in the post.They said, "Take it or leave it.