How to get a refund from the PlayStation Store

theverge.com:

So you bought something from the PlayStation Store, and you changed your mind? Whether you purchased a game by mistake or just decided that you’d rather have your money back, getting a refund is now as simple as chatting with a representative for a few minutes. Sony’s refund policy, which it established in 2019, covers preorders, games, DLC, subscriptions, and movies and allows 14 days from the date of the purchase to request a return.

Even though the refund policy is fairly comprehensive, there’s still a big caveat: once you’ve downloaded your purchased content, you’re ineligible for that refund. If you’ve preordered a title more than 14 days before its release, you can get a refund any time until the release of the product. If you’ve preordered a game within 14 days of its release, you can request a refund up to 14 days from the date you preordered. However, there’s one key factor to keep in mind for both of these preorder terms, and that’s once the game preloads onto your console, you’re out of luck — even if you haven’t played it.

We’ll walk you through the steps needed to get a refund and tell you how to prevent preordered games and other content from auto-downloading in the future.

There’s currently no option on your PS4 or PS5 console to initiate a refund. You’ll need to head to the PlayStation support refund request page on your phone or computer’s browser and click on the blue “Request refund” button. You’ll be taken to a chatbot that asks you some initial questions about your account and purchase. If your answers are deemed to qualify for a refund, you’ll be connected to a live agent via chat to continue the process. Be prepared to provide answers to more simple questions about your account from the support