EA issues response to FIFA 22 Ultimate Team hacking scandal, blaming the issues on 'human error'
(Pocket-lint) — EA has responded to the recent wave of high-profile FIFA 22 Ultimate Team account hacks, citing 'human error' in its customer experience team as the reason behind the issues.
The company apologised for the account compromises in an official statement, which comes after many of the most popular FIFA 22 streamers — including NickRTFM, Bateson87, Trymacs, NarcoinsFC and FUT Donkey — found their accounts drained of in-game coins and their personal details exposed.
According to EA's internal investigation, the accounts were all accessed by hackers exploiting the account recovery process in a live chat.
«Over the last few weeks, we’ve been made aware of reports that high-profile player accounts are being targeted for takeover. Through our initial investigation, we can confirm that a number of accounts have been compromised via phishing techniques,» the statement reads.
«Utilising threats and other 'social engineering' methods, individuals acting maliciously were able to exploit human error within our customer experience team and bypass two-factor authentication to gain access to other player accounts.»
In response to the errors, EA has also announced a number of new security steps to prevent similar hacking issues in the future.
EA Advisors involved with player accounts are set to receive re-training and additional team training, the company outlined, which will involve a specific emphasis on account security and phishing techniques.
If an email change is requested via the live chat, this will also now require mandatory managerial approval from within the EA Advisor team, with additional verification for account ownership also hinted at by the company.
Though these are naturally welcome changes, the FIFA
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