5 AI chatbot trends to look out for in 2023: Specialized Chatbots, Voice assistants, and more
Conversational AI has long passed the hype stage and evolved into a profitable technology for organizations, from voice assistants like Siri or Alexa to intelligent chatbots in customer care. The past ten years have seen tremendous progress in the conversational AI sector. This expansion was amplified by the pandemic. In essence, chatbots are essential for surviving and thriving, providing plenty of chances for businesses to improve their productivity and flexibility in the face of constantly shifting consumer demands.
According to research, over 800 million people in more than 190 countries will be using chatbots to accomplish various tasks by 2023. Several sectors have been at the forefront of utilizing conversational AI technologies, including eCommerce, retail, healthcare, BFSI, real estate, education, and travel. Other organizations are utilizing the capabilities of conversational AI through its expanding capabilities and specialized solutions. Here are the top AI chatbot trends for 2023:
Industry-specific AI chatbots are expected to become more prevalent in the near future. While picking a provider, businesses now look at chatbot companies that offer solutions for their industries and problems. The healthcare sector is one industry where businesses might consider the specialized skills and knowledge of an AI chatbot provider. As an example, during the pandemic, Haptik developed the MyGovCorona Helpdesk chatbot for the Indian government to help citizens clear their queries regarding Covid-19, which was used by more than 60 million people.
Conversations and consumer interactions have become much more convenient for organizations, thanks to chatbots. Customers are increasingly choosing conversational commerce as their
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