A soft ban in the FUT World Cup mode of FIFA 23 has been antagonizing fans of the game for some time now, and many have been extremely frustrated with the lack of transparency regarding the ban process.
There isn't any official information about when the ban gets triggered. In fact, players usually only get to know about the ban after they've received it on their accounts. There's also a lot of confusion in the community, with many citing different reasons as to why they were banned from playing the game. The ban seems to have been implemented within the swaps program, which vastly restricts the freedom and ability of players to grind for tokens.
However, this has been a big hindrance even for players who aren't grinding for swap tokens. With 40 tokens now obtainable in the game, many have been trying hard to get special cards like that of FUT World Cup Icon Patrick Vieira. Unfortunately, the soft ban not only prevents this but also stops players from playing matches in the Ultimate Team mode. There's no permanent solution to the problem at the moment, and the only option available to players is to limit the number of matches they play.
Many FIFA 23 players are annoyed by the fact that the ban wasn't implemented previously. Although some believe that it was always present in the game, the fewer tokens meant that players did not face any problems. Since the number of available tokens has increased, players now have to play more matches to earn them, and this seems to be the primary reason for the problem.
EA Sports recently implemented a make-shift solution by restricting players to 60 matches per day in the game. This seems to confirm what content creator @NepentheZ had suggested on his Twitter profile earlier. NepentheZ
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