After a long wait, HBO Max's House of the Dragon has finally arrived. However, it was a rocky start for the streaming service, not because of the show’s plot, but because the anticipation led to many customers being unable to even watch the premiere episode. With the vast number of people tuning in to see the Game of Thrones prequel, thousands of customers complained of the service crashing and shared their grievances online.
As the first House of the Dragon episode premiered, social media was flooded with complaints of customers not being able to watch the highly anticipated series due to technical issues. The outages seemed to have affected at least 3,000 customers (via The Hollywood Reporter), with many sending direct tweets to the streaming service to highlight the issue. HBO Max was quick to address the complaints and clarified that apparently only the customers using Fire TV devices were affected.
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In a statement sent out to the press, HBO Max revealed that House of the Dragon was being “successfully viewed by millions of HBO Max subscribers.” But, the service also confirmed that “a small portion of users attempting to connect via Fire TV devices” were experiencing issues. As the situation got worse, HBO Max took the opportunity to address the popularity of the series, and tweeted “The only thing that could tear down the House of the Dragon was itself.” Obviously, the tweet didn’t sit well with the customers who were experiencing outages, and the comments section is filled with complaints.
After realizing what the issue was, HBO Max started responding to customer tweets, offering solutions to fix the problem. “Please try closing the app and
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