Gartner: Use IT for Sustainable Growth
Kicking off this week’s, Gartner IT Symposium/Xpo(Opens in a new window) in Orlando this morning, Gartner analysts told the audience of senior IT executives that they should "use IT to drive sustainable growth," especially in uncertain economic times. In the keynote, the analysts focused on using IT to revolutionize work by using tech to enable the workforce to create sustainable outcomes; to responsibly invest to deliver both financial and sustainability outcomes; and implement resilient cybersecurity.
In the first category, Gartner VP and Distinguished Analyst Tino Nunno pushed the concept of "revolutionary work," noting the difficulty many firms have in hiring and retaining employees. She said that saying that employers who revolutionize work and empower their workers with technology will become the employers of choice. IT has been the "epicenter of the talent problem," she said, but it can also be the epicenter of the talent solution.
She discussed three "force multipliers" that she said CIOs should focus on to make their organization the employer of choice. These include taking the friction out of work by eliminating unnecessary tasks and investing in digital skills; investing aggressively in AI augmentation, and experimenting "with the highly visible and highly typed."
On AI augmentation, she said CIOs should “stop focusing on productivity, and start focusing on impact” and gave some examples of decision-making technologies, focused on human-machine collaboration. On experimentation, she talked about removing barriers to innovation, and the importance of publicly experimenting with technologies. This is important for the "employer of choice" that needs to attract the best talent. One example she gave was in
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