Gartner's Top Strategic Technology Trends for 2023

pcmag.com:

Every year research firm Gartner releases a list of what it thinks are the ten most important strategic technology trends for the year ahead. I'm always interested in what the firm thinks CIOs and managers should be focused on.

Frances Karamouzis, a Gartner VP and Distinguished Analyst, said that this year's themes were built around three main themes: Optimize for resilience, operations, or trust; scale vertical solutions and product delivery; and pioneer with new forms of engagements, to accelerate responses or opportunity.

She said that looking at all the challenges facing organizations today, "uncertainty can be an opportunity" and urged senior IT executives to "make innovation mandatory."

Here's the full list.

CIOs should be optimizing resilience by creating a "digital immune system." She said that 76% of digital teams are responsible for revenue, and they need to ensure things like reliability and scalability. She gave examples of how American Airlines dealt with complexity growth and gained increased operational resiliency and scalability, and how Banco Itau automated its incident resolution system.

To optimize operations, she said organizations should focus on applied observability going across the whole stack, starting with raw data, adding analytics, and moving up to data-driven decisions. She noted this trend is about clarity, not creativity, such as the way Tesla offers insurance in Texas based on actionable behavior, not predictions; and how Klaveness Ship Management was able to reduce operating expense costs through the use of a dashboard and tracking all sorts of underlying measurements.

To optimize trust in AI, Karamouzis talked about the need for AI Trust, Risk, and Security Management (TRiSM). A Gartner