Genshin Impact and Honkai Impact 3rd are two of miHoYo's most popular titles, so it's only natural that the two are often compared to one another. Some of those comparisons inevitably lead to fans wondering if they take place in the same universe. After all, both have "Impact" in their names and have a similar art direction.
miHoYo CEO Haoyu Cai once stated the following in regards to why the company wanted to create Genshin Impact:
That quote can be seen in the video excerpt down below.
This video contains all the relevant information regarding the two games' connection to one another. Essentially, both titles take place in a centralized universe known as the Honkai Universe. There haven't been many crossovers between the two series yet, but that's not to say that there haven't been any thus far.
The most notable one was a fun event where players could play as Keqing and Fischl in Honkai Impact 3rd, with the latter character being a permanent addition to the game's roster. However, that crossover was more about fanservice than meaningful storyline connections.
Some people might recall the above Reddit post (or something similar to it), where the customer support email states that the two games are not related. However, it is worth noting that the company CEO, Haoyu Cai, said something contrary to this opinion (seen in the first video of this article).
Naturally, a CEO's statement will hold more meaning than a support team's email. The email address shown above is great for answering technical questions, but the people behind it won't always have immediate answers to a question like this one. Hence, it's not surprising to see conflicting answers when comparing those responses to the CEO's official response.
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