The UK government has responded to a petition asking for "government intervention" to force the industry to keep video games "in a reasonably working state when support ends", rather than allowing them to become unplayable such as when online servers are shut down.
The petition was prompted by the closure in March of ten-year-old Ubisoft racing game The Crew. "Consumers should be aware that there is no requirement in UK law compelling software companies and providers to support older versions of their operating systems, software or connected products.
There may be occasions where companies make commercial decisions based on the high running costs of maintaining older servers for video games that have declining user bases," says the government's response. "However, video games sellers must comply with existing consumer law, including the Consumer Rights Act 2015 (CRA) and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs)." The Crew's servers were shut down for good earlier this year, and since it had no offline mode, this rendered the game unplayable even in singleplayer.
The closure prompted YouTuber Ross Scott to start a campaign called Stop Killing Games. The campaign encourages players to raise the issue of forced video game obsolescence with governments and regulators - thus prompting this petition.
The government's response explains the current regulations and what might constitute a breach of them in this context. Digital content such as video games must, for example, "be of satisfactory quality, fit for a particular purpose and as described by the seller".