Web forums have apparently been lighting up of late thanks to a spike in crashes when playing Diablo 4 with an Nvidia RTX 40-series graphics card. Turns out the problem is being caused by Nvidia's Frame Generation technology.
Adam Fletcher, global community development director for all things Diablo-related at Blizzard, the company that publishes the Diablo series, explained thusly on X:
«Seen a few post about some crashing they are experiencing after season start. If you have a 40 series NVIDIA card, I’d recommend disabling frame generation for the time being. Team is looking into it with NVIDIA but this appears to be a larger culprit to some of these crashes.»
The X thread below Fletcher's post suggests that disabling frame generation does indeed help to reduce the frequency of crashes. «Thanks, it solved the crash issue, it crashed almost 20 times today,» said one X user, while another observed, «definitely helped when I turned the frame generation off. Was crashing every time I logged in or zoned, completely stopped when disabled.»
Confusingly, not everyone with an RTX 40 board seems to be getting the crashes. «4070 here with latest drivers, no issues as far as I can tell. Everything maxed and 1440p w/ DLSS Quality and Frame Generation on. Played 6 hours or so,» an X user said.
Seen a few post about some crashing they are experiencing after season start. If you have a 40 series NVIDIA card, I’d recommend disabling frame generation for the time being. Team is looking into it with NVIDIA but this appears to be a larger culprit to some of these crashes.
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