Intel has denied a CPU RMA request involving instability issues, citing that the processor utilized liquid-metal thermal paste, which is surprising.
Intel's RMA Policy Has Become Inconsistent Following The Widespread CPU Instability Issues As Another Incident Emerges Online
After the Intel CPU instability issues that stirred a new fiasco in the industry, Team Blue's RMA servicing has been slacking in some instances, and interestingly, most of such incidents involve the request being totally justified. Previously, we talked about how Intel failed to process a CPU RMA initiated for a "replacement" unit, and on one occasion, a user managed to get an upgraded CPU in the RMA compensation, which shows Intel customer services are significantly lagging.
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Now, in a new post by HKEPC, it is revealed that Intel has rejected an RMA request for a Core i9-14900K, which has become a victim of instability issues. Despite complying with the legal terms, Intel's representatives denied the user's request, and upon further investigation, it was revealed that the reason behind the denial was the use of "liquid-metal" thermal paste, which is a conductive paste predominantly used in overclocking or high-performing machines. The request was pushed to a local Hong Kong retailer, "Synnex," where they disclosed that Intel had refused further service.
Synnex claimed that the use of liquid metal on the IHS had eroded the surface, which has made the product and serial number on the surface unidentifiable, ultimately not complying with Intel's fundamental terms for an RMA request. Interestingly, Intel officially says that the use of Liquid Metal Thermal Interface Material (LMTIM) will void the CPU warranty; hence, the denial of RMA servicing might be justified in this case, but the important point to note here is that the CPU is a victim of
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